Privacy Policy – Returnmysmartphone.com
Last updated: May 18, 2026
returnmysmartphone.com, located at Niersstraat 120, 6541VZ, Nijmegen, The Netherlands, is responsible for the processing of personal data as set forth in this privacy policy. We respect the privacy of all users of our physical products and our website returnmysmartphone.com.
1. Personal Data We Process
We process your personal data because you use our services and/or because you provide this data to us yourself. Depending on how you use our platform, we process the following data:
When placing an order in the webshop:
• First and last name
• Address details (for shipping purposes)
• Email address
• Phone number (optional)
• Payment details (processed securely via our payment service provider)
When activating and using a QR code (Owner):
• Account details (username, password)
• Contact details that you choose to link to the QR code (for example, an email address or phone number) so that a finder can reach you
• Unique ID of the purchased QR sticker/tag
When scanning a QR code (Finder):
• If the finder leaves a message via the platform: the data that the finder enters manually (such as a message, name, or phone number).
• Please note: We do not log exact GPS locations of finders without their explicit, prior consent in the browser.
2. Purpose and Legal Basis for Processing Personal Data
We process personal data for the following purposes:
• Performance of a Contract: Handling your payment and properly delivering your ordered stickers, tags, or trackers to your home.
• Providing the Service: Ensuring the correct functionality of the Lost & Found platform, allowing a finder to contact the owner of an object either anonymously or directly.
• Legal Obligation: Fulfilling administrative duties for the Tax Authorities (such as retaining invoices).
3. How Long We Retain Personal Data
We do not store your personal data longer than strictly necessary to achieve the goals for which your data is collected:
• Customer Account & QR Links: This data is retained as long as your account is active and you wish to continue using the Lost & Found service. You can delete your account and linked data at any time via the platform.
• Order History & Invoices: We retain this data for 7 years to comply with statutory fiscal retention obligations.
4. Sharing Personal Data with Third Parties
We never sell your data to third parties. We only share your data with external parties (processors) if this is strictly necessary for the execution of our agreement:
• Hosting Provider: For storing the website's database within secure European data centers.
• Payment Service Provider: For the secure handling of payments (such as iDEAL or PayPal).
• Postal Delivery Service: For addressing and delivering your order.
5. Privacy-by-Design: How Anonymous is the Platform?
Our platform is designed with privacy as the core principle (Privacy-by-Design). When a finder scans your QR code, they do not immediately see your private details (such as your email address or phone number), unless you explicitly choose to display them. Communication primarily takes place via an anonymous contact form or chat system on our server, keeping your identity protected.
6. Cookies, or Similar Techniques, That We Use
We use functional and analytical cookies that do not infringe upon your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone upon your first visit to this website.
• The cookies we use are necessary for the technical operation of the webshop (e.g., to stay logged in).
• You can opt out of cookies by configuring your internet browser so that it no longer stores cookies.
7. Accessing, Modifying, or Deleting Data
You have the right to access, correct, or delete your personal data. You can manage and modify most of this data yourself by logging into your personal account. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by our company.
You can send a request for access, correction, or deletion to:
info@returnmysmartphone.com
8. How We Secure Personal Data
We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. The website uses a reliable SSL certificate (indicated by the padlock icon in the address bar and https://) as well as the latest built-in security techniques of our framework (such as hashed passwords and SQL injection protection).
Nederlands
Deutsch
